Refund Policy

Lifetime Premium purchases

The current erev.lol Premium offer costs US$4 as a one-time payment, with taxes or currency conversion shown at checkout. Lifetime purchases do not renew automatically. This policy applies to purchases from erev.lol; if a merchant of record sells the product at checkout, its buyer terms and refund process also apply.

Our 14-day refund window

You may request a full refund of a lifetime Premium purchase within 14 calendar days after payment, including if you change your mind. Activating or trying Premium does not, by itself, remove this voluntary erev.lol refund offer. A request sent within the window is timely even if reviewed later.

After 14 days, change-of-mind refunds are not normally offered, but we still review duplicate charges, non-delivery, material defects, and any request covered by applicable consumer law. This policy does not reduce any longer or additional statutory right.

Payment succeeded but Premium is missing

Check Plan & billing and refresh your status. If Premium still has not activated, contact support with your username and purchase reference. Do not buy again just to retry activation. We will investigate payment verification and either provide the purchased access or arrange an appropriate refund.

For a duplicate charge, report each purchase reference so the extra payment can be checked. If a payment was not authorized by you, promptly contact the payment provider and your bank as well as support.

How to request a refund

Contact erev.lol using the support details below, or use the order-support link on your payment receipt. Include your account email, username, purchase date, and order or transaction reference. You may explain the issue, but a reason is not required for a request within our 14-day window.

We do not need your password, full card number, or card security code. If you cannot sign in, use the public support email or the payment provider’s receipt-support option. For an order sold by Paddle, you can also request order support at https://paddle.net. This only applies where your receipt identifies Paddle.

Processing and access after a refund

We review the payment and coordinate with the provider. Approved refunds are returned to the original payment method where possible. The time before funds appear depends on the provider and bank; the confirmation from them gives the relevant estimate. Your bank may apply its own exchange rate.

A full refund of the purchase removes the Premium entitlement funded by that purchase. Your account can remain on the free plan, subject to its limits. Separate valid purchases or independently granted entitlements are assessed separately. Contact support if a refund leaves your account in an incorrect state.

Other plans, account closure, and consumer rights

If you previously purchased a recurring plan, use its billing portal or contact the provider to stop future renewals. Deleting a profile alone does not cancel that billing agreement. Report billing errors even if you have already cancelled.

Account restrictions do not automatically cancel statutory rights to refunds or other remedies. We investigate suspected refund abuse individually and do not use this policy to deny rights that cannot be waived.

Consumers may have cancellation, repair, replacement, refund, or other rights under the laws that apply to their purchase. Any legally required digital-content consent or acknowledgment must be obtained in the actual checkout; merely reading this policy does not waive those rights.